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NCU Library's preferred research management tool.

RefWorks Help

Have questions regarding your RefWorks account or need technical support?

Contact the ProQuest RefWorks Support Team for help:

Support hours are: Monday – Friday from 6:00 AM Pacific Time to 5:00 PM Pacific Time.

In addition, the RefWorks Support Pages are available at any time.

Join the NCU Library staff for a live RefWorks training session! Click on an event link below to register.

All sessions are hosted in Zoom. For information about using Zoom to connect, check out the Zoom Resources guides located toward the bottom of the Student Success Resources page in the Commons.

RefWorks On Demand is a one-on-one support service providing basic troubleshooting and technology instruction on RefWorks, the NCU Library's research management tool.

Areas of Assistance

  • Reviewing installation requirements for the Save to RefWorks tool, Microsoft Word Write-N-Cite, or ProQuest RefWorks Citation Manager;
  • Addressing specific questions on adding resources, creating bibliographies, and annotating documents in RefWorks;
  • Troubleshooting basic functionality of RefWorks and its associated tools;
  • Account issues and access.

NOTE: Some issues may require escalation to the ProQuest RefWorks Support team if a resolution cannot be identified during your session. Additionally, this session is not intended to provide a broad overview of RefWorks and its features. To learn more about using RefWorks, please register to attend the RefWorks Power Hour: Introduction to RefWorks workshop by visiting the Library Events Calendar, or watching the recorded workshop Introduction to RefWorks--RefWorks Power Hour.

Required Prior to Session

IMPORTANT: Provide detailed information about your RefWorks issue or specific questions in the booking form.

Schedule a RefWorks On Demand Session


RefWorks Guides & Tutorials